Agency

Our Agency.

TWIST is an independent advertising agency located in Cleveland, Ohio. We are seeking relationships with brands to change conversations, advance causes and build fortunes. Our two city team of designers, writers, strategists, marketers, digital developers, media planners and account experts work side-by-side with client teams to build integrated branded experiences and marketing campaigns.

The work we do increases brand equity, sales and revenue by stimulating consumer buying triggers and customer appreciation of differentiation and value. At TWIST, our fearless philosophy dictates that we play to win. How about you?

Meet the Team.

Services.

A full-service model designed around the real needs of our clients.

Creative

TV, Print, Outdoor & Digital Advertising, Product, Company and Service naming, Copywriting, Video production, Animation and Editing.

View Advertising Client Samples

Design

Logo & Identity, Packaging & Collateral, Art Direction, UX & UI design, Signage, Tradeshow and Retail Environment, Exhibit Design.

View Design Client Samples

Public Relations

Media relations and outreach, Social media management and content strategies, Reputation monitoring and management, Nonprofit Advocacy.

View Public Relations Client Samples

Media

Media planning & buying, National, regional and local placement, Search and campaign management and monitoring, Content syndication.

View Media Planning Client Samples

Strategic Planning

Brand strategy, Sales process and key messaging, Brand led innovation, Campaign management, Consumer behavior research and analysis, Persona development, Focus group facilitation, Quantitative and Qualitative research, B2B sales & marketing strategies, Account planning, Metrics monitoring and reporting.

View Strategy and Brand Client Samples

Digital

Web design and development, Mobile experiences, Email and Direct response marketing, Social media and content campaigns, Metrics monitoring and analysis.

View Digital Client Samples

Consumer 
Products / Retail

Arhaus
Hoover
Original Mattress Factory
ShurTech

Sports & Entertainment

Aramark
Cleveland Indians
Cleveland Public Theater
Gay Games 9

Healthcare

Globalcast MD
Lake Health
Medworks
Sisters of Charity Health System

Institution

Bellefaire JCB
Cuyahoga Community College
Mandel JDS
St. Ignatius High School

Real Estate & Development

Fairmount Properties
Goldberg Companies
Stark Enterprises
Welty Building Company

Manufacturing

Lincoln Electric
Oliver Printing Co.
Storm Power
Voss Aerospace

Hospitality

Bomba Tacos & Rum
Georgio's Pizza
Paladar Latin Kitchen
Select Restaurants

Non-Profit/Civic

Bruening Foundation
Cleveland Intl. Film Festival
Hunger Network
Ohio City

Mike Ozan

Mike Ozan
Chief Executive Officer & Chief Creative Officer

WHAT DO YOU DO HERE?
Hold hands, move mountains, accelerate fortunes, take punches, evangelize, meditate, panic, meditate, soothe, buckle down, cheerlead, nay say, excite clients and do what others say cannot be done.

WHAT DO YOU LIKE MOST ABOUT TWIST?
I am impressed with our grit and our grace and inspired by our fearlessness. I thrive on our deep belief in each other, our ideas and our clients. I love that every year more and more smart people buy into the dream of a husband and wife who set out to prove that Cleveland could be better.

Connie Ozan

Connie Ozan
Chief Design Officer

WHAT DO YOU DO HERE?
I’m the founder of TWIST with my husband Mike. As an agency visionary and decision-maker, I lead the team on TWIST projects and needs, from branding and interior experience, to agency management, operations and strategy.

WHAT DO YOU LIKE MOST ABOUT TWIST?
I started my career as a graphic designer. I love coming to TWIST because it's where I can "be me" and pursue that original passion. Most of all, I love our energy and the opportunity to work with the most talented creatives in Cleveland.

Christopher Oldham

Christopher Oldham
Vice President of Creative Services

WHAT DO YOU DO HERE?
I make things. I must invent and experiment; I am addicted to it. If it is hard, or can’t be done, I will find a way to do it. I learn, I observe, I make for the world to be a better place.

WHAT DO YOU LIKE MOST ABOUT TWIST?
My happy place is a brand expressed through meaningful experiences and design that touches all dimensions and mediums.

Charlene Coughlin

Charlene Coughlin
Managing Director

WHAT DO YOU DO HERE?
As Managing Director, I oversee our day-to-day operations, working alongside all agency teams. I work and lead our teams and partners to help maintain and grow client relationships, while also developing new partnerships and business opportunities for the agency.

WHAT DO YOU LIKE MOST ABOUT TWIST?
Collaboration (and laughter) is key at TWIST. I like working with each of our teams, uncovering new solutions to client challenges and advancing their business.

Josh Altman

Josh Altman
VP of Strategy and Marketing

WHAT DO YOU DO HERE?
Every day I work to make our clients’ businesses better. Having a client put their trust in you is a big deal and I do everything possible to strengthen it. From strategy through implementation, I help clients tell their brand stories in ways that engage and activate their customers.

WHAT DO YOU LIKE MOST ABOUT TWIST?
This is a tremendously creative and entrepreneurial place. When they say “Fearless Thinkers” it’s true. Every day I witness the ability of this group and know we’re destined for big things.

Stefanie D'Angelo

Stefanie D'Angelo
Director of Operations

WHAT DO YOU DO HERE?
I do a little bit of everything, short of creating the work itself. My responsibilities include client communication, project scheduling and management, internal organization and vendor relations. I’m here to support and enable our team to efficiently and effectively meet our clients’ goals.

WHAT DO YOU LIKE MOST ABOUT TWIST?
Variety. I get to work on something different every day - so I'm always learning something new.

Stacey Vaselaney

Stacey Vaselaney
Senior Public Relations Consultant

A seasoned public relations practitioner with client and agency experience. She leverages more than 25 years of expertise when designing and executing strategic communications, publicity and social media programs.

Throughout her career, Stacey has served high-profile, national consumer brands. She has rounded out her experience with work on the business-to-business side, including companies such as Steritech, GE Capital, CT Logistics, Materion, Parker-Hannifin, and Oil Skimmers Inc., as well as in the civic realm through volunteer work for a number of Northeast Ohio non-profit agencies.

Stacey provides media relations, writing, crisis communications and non-traditional public relations support to TWIST Creative, Inc.

Erin Fox

Erin Fox
Social Media Manager

WHAT DO YOU DO HERE?
Tweet. Snap. Post. Gram. I tell stories, ignite conversations and build communities using social media. I guide our clients and the TWIST team through the ever-evolving social media landscape.

WHAT DO YOU LIKE MOST ABOUT TWIST?
The people. Equal parts playful and passionate, the team at TWIST supplies endless encouragement for pushing creative boundaries.